Help & FAQs
Welcome and thank you for being a part of the Cubbiekit Crew. We truly appreciate your business and are here to help in any way we can. Always feel free to reach out to firstname.lastname@example.org if you have any questions, comments, or want to exchange stories about first smiles or funky colored stools. (NOTE: We can't offer medical advice, but we love listening).
First and foremost, Cubbiekit.com is awake 24/7, just like your newborn! Feel free to shop around at all hours of the day and night if you want to pass some time between midnight feedings and 2AM diaper changes. That being said...
When am I going to get my clothes?
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. If you place an order on a holiday or a weekend, your order will be processed the next business day. Once your order has been processed, we'll send you another email when your order has shipped with a tracking number.
Note that during high-volume periods and peak holiday times, there might be delays.
Shipping charges are non-refundable.
What are your shipping rates?
We love our planet and everyone on it, but right now, we currently only ship to the continental United States. Note that orders to Hawaii, Alaska, and Puerto Rico might experience additional lead times. Shipping charges for your order will be calculated and displayed at checkout.
Friendly reminder: We offer free shipping on all orders $30+, usually delivered in 5 to 7 business days.
Here's a handy dandy table of our current shipping options:
|Shipping Option||Estimated Due Date||Price|
|Standard Shipping||5 to 7 business days||$5|
|Expedited Shipping||2 to 4 business days||$20|
If you haven’t received your order within 7 days of receiving your shipping confirmation email, send us a note at email@example.com with your name and order number, and we will look into this ASAP for you.
We currently do not ship to any P.O. boxes, or internationally…yet :)
What about Returns and Exchanges?
Shucks, we're sorry your Cubbiekit product didn't work out. Reach out to firstname.lastname@example.org with your order number and products you would like to exchange or return, and we'll get that squared away for you.
So what's the policy?
For our full return policy, please refer to the following LINK.
To start a return, please visit the following LINK.
We will accept returns on items that are unworn and unwashed 30 days after the item was purchased. Once we receive the items, we will issue a refund for the returned items minus the shipping costs for the return. Clearance or final sale items are not eligible for returns or exchanges.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis, but will do our best to work towards a happy solution.If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.